Twitter became one of tool to complain

You might heard the news of complaining from twitter to British airline. He spent more than $10,000 to tweet it. I know he had something he had to vent but still it’s too much costs.
It’s good to communicate between a big company and an individual customer and now, twitter became function to send messages into the world. There’s power in numbers so if lots of followers tweet or retweet, his strategy would be successful and actually it did! Eventually British airline apologized for wrong customer service.
Every company needs to take these social network services serious and consider about company service to the next level.


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